Home /
Compliance Services
Compliance services built for how NDIS providers actually operate
Five interconnected areas of support — governance, risk, compliance,
finance and business advisory — that keep your organisation
audit-ready and growing with confidence.
Pillar 01
Governance
Strong governance is the foundation every other compliance activity
sits on. We help boards, management committees and sole operators
put structures in place that stand up to scrutiny — and actually get
used day to day.
Board & committee structuresRole clarity, delegations
and meeting cadences suited to your size.
Policy & procedure frameworksWritten for your
services, not copied from a generic template pack.
Constitution & governing documentsReviewed and updated
to reflect how you actually operate.
Conflict of interest managementRegisters and processes
that satisfy Practice Standard requirements.
Continuous improvement systemsFeedback loops that feed
real change back into your policies.
Governance health checksAn honest read on where your
current structure has gaps.
Pillar 02
Risk Management
Risk in disability support isn't abstract — it's operational,
financial and participant-facing all at once. We build risk systems
your team will actually reach for when something goes wrong, not
just for the auditor.
Risk register developmentLive documents that get reviewed,
not filed and forgotten.
Incident management systemsReportable incident processes
aligned to NDIS Commission timeframes.
Complaints managementClear intake, escalation and
resolution pathways for participants and families.
Business continuity planningPlans for service disruption,
staffing gaps and emergencies.
Work health & safetyWHS frameworks appropriate for
in-home and community-based support.
Restrictive practice oversightSupport aligning behaviour
support and restrictive practice reporting.
Pillar 03
NDIS Compliance
Whether you're preparing for your first certification audit or your
next surveillance audit, we map your operations against the NDIS
Practice Standards and close the gaps before an auditor finds them.
Practice Standards mappingEvidence matched to every
applicable core and module standard.
Self-assessmentsHonest pre-audit reviews that flag real
risk areas early.
Certification & surveillance audit prepDocumentation,
staff readiness and mock audit walkthroughs.
Verification module supportStreamlined support for
lower-risk registration groups.
Corrective action plansPractical remediation plans
following audit non-conformities.
Worker screening & NDIS Code of ConductScreening
checks, induction and code-of-conduct training systems.
Pillar 04
Finance
NDIS pricing arrangements and claims rules are unforgiving of small
mistakes. We help you build financial systems that keep you
sustainable and defensible under a claims or payment integrity
review.
Budgeting & forecastingCash flow models built around
NDIS payment cycles.
Pricing arrangements guidanceApplying current price limits
and line items correctly.
Claims integrity reviewsChecking claims practices against
service agreements and records.
Financial sustainability reviewsUnderstanding true
cost-to-serve across your programs.
Grant & funding supportReporting and acquittal support
for block-funded and grant income.
Management reportingBoard-ready financial reporting packs,
built in Xero.
Pillar 05
Business Advisory
Compliance should support growth, not slow it down. We work with
owners and leadership teams on the decisions that shape where the
business goes next.
Strategic planningRealistic growth plans tied to your
registration groups and capacity.
Service expansion adviceAdding new supports, regions or
participant cohorts the right way.
Workforce planningStructuring your team as you scale
beyond founder-led operations.
Systems & process improvementRemoving manual
bottlenecks in rostering, intake and reporting.
Mergers & partnershipsDue diligence support for
provider mergers and acquisitions.
Board advisoryOngoing sounding-board support for owners
and directors.